Services

Maximising your business with ICT services is our top priority.

For your business

• Primary Care ICT Management
  Built on a proven and sustainable model, delivering tailored high-quality support to ensure patient care within the primary care health environment is supported by robust, transformation-enabling technologies and services.

• Business Relationship Management
  Through effective Business Relationship Management and Service Development, we aim to ensure your aspirations can be transformed into effective and affordable technical solutions.

• Software/Hardware Asset Management
  Utilising relevant tools to ensure all software and data hardware assets are recorded and traceable, safeguarding IG compliance and enabling reporting when required, giving you extra peace of mind that your information is safe.

• ICT Procurement
  Our Procurement team is responsible for the day-to-day sourcing and purchasing of ICT hardware, software, and services for our partners and customers.

• Supplier Management
  Supplier management guarantees that any items purchased are in line with relevant codes of conduct and SFIs, including management of suppliers, tenders, and contracts where appropriate.

• Project Management Office (PMO)
  We provide specialised NHS and healthcare project and programme management to help you deliver your projects successfully, using best-of-breed methodology aligned to your requirements to deliver a high-quality, low-cost project.

• Governance & Compliance
  Providing comprehensive governance & compliance processes and procedures to ensure that the standard for service delivery is compliant with service specifications and ICT industry standards. A key component is providing evidence to meet the ICT requirements of the Information Governance Toolkit for all of our clients.

• Build & Release Management
  We build, deploy, test, and continually improve your services throughout the year, keeping our clients informed of important changes in the ICT world so they know about upgrades that will benefit them.

• Major Incident Management
  By using a combination of technical teams and varied communication methods, we ensure high-impact incidents are resolved as quickly as possible and ensure our customers are informed of progress.

• Business Continuity
  Providing systems and services to ensure that your business is supported in a reliable way and can continually maintain critical business functions, allowing you to consistently deliver products and services with minimal disruption.

• Disaster Recovery
  We prepare for the worst and implement highly regarded processes and procedures to ensure the backup and security of your data is never an issue.

• Solution Design
  Our team investigates and develops detailed specifications and creative solutions for your national or local projects while adhering to your business objectives, standards, compliance, and security requirements.

• Business Change
  We offer business analysis and change management across your business workstreams, providing management, development, and support for clinical systems with our in-house expertise.

• Change Control
  When we introduce or make improvements to the technology supporting your services, we follow ITIL best practices to ensure changes are rigorously assessed for risk and service impact. Our customers are integral to the approval if any impact is expected.

• Request Fulfilment
  We have the tools, processes, and skills in-house to effectively handle any service request, from changing a password or issues with your laptop to network access. In most cases, requests are minor and are standard changes that can be fixed quickly.

• Capacity Planning
  Working with you to successfully estimate your storage, hardware, and software requirements supported by our infrastructure resources to plan and develop your ICT business requirements as you grow.

For your people

• Service Desk
  We take customer service to a whole new level. Our ITIL-qualified service desk will support you with any problem, no matter how big or small it may be.

• Self Service
  Our user-friendly portal allows you the power to reset your own passwords safely, log and track your ICT issues, and access the tools you need to maximise your productivity.

• Remote Support
  Don’t want to wait for a technician on-site? We use advanced remote support solutions that allow us to remotely connect to your machine no matter where you are!

• Call Handling
  Utilising our advanced communication centre and regularly reviewed processes, our team is available 365 days a year, handling over 9,000 contacts every month.

• Incident Management
  Communication is key to understanding and resolving your incidents quickly and efficiently. We are focused on resolving customer issues on first contact with a 95% success rate in doing so.

• Registration Authority
  Our Registration Authority team ensures that our customers who use national applications are supplied with smartcards and are IG compliant.

• Clinical Application Support
  In a society where security is paramount, we understand the sensitivity involved with accessing patient data. Our application support analysts make it easy for you by understanding the clinical systems and registration authority services used within the healthcare industry.

• Training
  Our accredited training team offers a full range of professional clinical and non-clinical training courses to ensure your staff have the right ICT skills and knowledge to take your business to the next level.